How about a support service??
No commercial service should try to operate without providing support. It seems to be sadly lacking here.
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Adminian (Admin, Scrobbld) commented
We don't have a telephone support service in the aim of keeping costs down, however we do offer fairly speedy replies to direct emails sent to support at scrobbld.com and feedback at scrobbld.com. We also have forums located at http://getsatisfaction.com/scrobbld as well as this feedback service located at http://feedback.scrobbld.com.